Questions about your rights, access and account terms
You have the right to a clear explanation. If your withdrawal is held for verification, we send you an email with the reason and the documents or steps required to clear it. Most holds resolve within one to three business days. Contact support if you don't see progress after that window.
Yes. Log into Settings → Account & Privacy and select 'Download My Data', or email support. We compile your profile, transaction history, device logs and any other personal records into a file and send it within 14 days at no cost.
Your account remains active and your balance is safe. Inactive accounts are not closed automatically. However, if your account remains unused for two years, we may limit access to login-only status until you verify your identity again by email or support ticket.
Go to Settings → Account & Privacy and select 'Close My Account'. Confirm your choice and any remaining balance is withdrawn to your registered payment method within five business days. Closed accounts cannot be reopened; you must create a new one if you return.
Game outcomes are recorded server-side; you can request a transaction log from support showing your bet, game result and payout. If you believe an error occurred, file a formal dispute within 30 days. We investigate with our game provider and respond with findings.
No. We do not sell or share your personal data for marketing purposes. Your information is shared only with payment processors, fraud-prevention vendors and where legally required by regulators. You may request a full list of data partners anytime.
Account access depends on local law. We comply with the payment methods available in your region—DANA, OVO, GoPay and QRIS—and follow Indonesian financial regulations for deposit and withdrawal processing. Game availability and bonus rules also depend on your confirmed location.
